Curse

Shadowmere · Jan 01, 2008, 06:28 PM // 18:28

Quote:

Originally Posted by Neo Nugget

I warped to my GH right after i got my hat, i crashed but i was wearing my hat.....soo maybe that will work for some people.

You'll have to tell us if you actually got to keep it, I was wearing my hat too, though I was still at ground zero. When I logged back in my char was still wearing it at the char select screen, but no sign of it once I started playing.

It would be nice if that actually works though

genofreek · Jan 01, 2008, 06:28 PM // 18:28

Well, I'm starting to get 007s and lagspikes with the event over an hour away.

At least I got my hats. And my friend's.

Shakti · Jan 01, 2008, 06:32 PM // 18:32

Quote:

Originally Posted by Neo Nugget

I warped to my GH right after i got my hat, i crashed but i was wearing my hat.....soo maybe that will work for some people.

Me too....I gave up getting pressies after I got my hat, put it on and hit my gh button. I failed to connect, it logged me out, but when I logged back in, I still had my hat

Big_Daddy · Jan 01, 2008, 06:40 PM // 18:40

Is this happening on every district or just the first ones (sorry for the question, I am at work and I leave until 5 pm, so when I get home I want to know if I have to avoid the first dists or if the deal is a widespread problem).

-Sonata- · Jan 01, 2008, 06:41 PM // 18:41

Yeouchie!

genofreek · Jan 01, 2008, 06:50 PM // 18:50

Quote:

Originally Posted by Big_Daddy

Is this happening on every district or just the first ones (sorry for the question, I am at work and I leave until 5 pm, so when I get home I want to know if I have to avoid the first dists or if the deal is a widespread problem).

Actually, I had better ping in districts 4 and 7 (I was early

) than in later ones. I stayed on through the event in like D18 or so, but got lagspiked off between events in 57.

Quote:

lol u act like its not gonna be expected..this topic always comes up around a time like this and the canthan new year..make a useful topic

Slowdown with hundreds of people in the same 2 cities at the same time is expected. 100k+ ping and people getting booted offline with forced rollbacks is a serious issue, and people are trying to call ANet's attention to the fact that they're repeatedly doing it wrong.

Dervish Kid · Jan 01, 2008, 06:51 PM // 18:51

lol u act like its not gonna be expected..this topic always comes up around a time like this and the canthan new year..make a useful topic

Gaile Gray · Jan 01, 2008, 06:54 PM // 18:54

Those of you who report you have lost a hat or items, can you give me details?

Did you attend more than one event?
Was the loss from the event you had just attended?
What did you lose?
What territory and district were you in?
Were you present, or AFKing?
Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)

As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.

Tamuril elansar · Jan 01, 2008, 06:56 PM // 18:56

30 ping whole day

I D E L E T E D I · Jan 01, 2008, 06:59 PM // 18:59

2 events
Yeah plus 4k i had farmed 10 mins before event
my hat, CCS, 4k, XP oh adn presents
LA ID7 i think , but defo international LA
Was present
stayed for 10 mins trying to pick up presents.
It was in my inventory, i was doing drunkard so it defo was there

Neo Nugget · Jan 01, 2008, 06:59 PM // 18:59

Quote:

Originally Posted by Shadowmere

You'll have to tell us if you actually got to keep it, I was wearing my hat too, though I was still at ground zero. When I logged back in my char was still wearing it at the char select screen, but no sign of it once I started playing.

It would be nice if that actually works though

I still kept my hat yes.

oh gaile posted

Those of you who report you have lost a hat or items, can you give me details?

Did you attend more than one event?was getting them on my 2nd account, the 1st one at midnight worked for a little bit, did experience lag when taking pics of the hat and putting them in the hat maker.
Was the loss from the event you had just attended?(didn't lose anything)
What did you lose?(nothing)
What territory and district were you in? America and uhh i can't remember district.
Were you present, or AFKing? Present.
Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?I left after i put my hat on, then went to my GH RIGHT AFTER, i could tell everyhting was lagging though.
Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)

I had put my hat on

and I still had it after i crashed.

Anything else ya guys need to know Gaile?

Note i was in my GH when i crashed.

zwei2stein · Jan 01, 2008, 07:00 PM // 19:00

Quote:

Originally Posted by Gaile Gray

Those of you who report you have lost a hat or items, can you give me details?

Did you attend more than one event?
Was the loss from the event you had just attended?
What did you lose?
What territory and district were you in?
Were you present, or AFKing?
Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)

As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.

1) it was on first event
2) yes
3) everything from 10 minutes before event till rollback (items transefred from storage reapeared in storage, two kicked heroes came back ..., everything what you would expect from rollback)
4) Eu Eng dis 10, LA
5) Present
6) Stayed there till lagged out, 5 minutes after presents started raining
7) Yes, i did put hat on. In fact, when i was attemting to relogin after lagging out, it showed on my character in character selection screen.

Tender Wolf · Jan 01, 2008, 07:01 PM // 19:01

I have 2 accounts and was on 2 different computers. The one I'm on now was fine, green ping, sometimes yellow (didn't see number), no lag at all. The other one...OMG red ping (again, didn't see number), couldn't even see what I was typing, couldn't even pick up my presents. And I couldn't move either. Glad that wasn't a Grenth district or I would have been really mad since the Grentchies kill everyone. I wish they'd just put our gifts in inventory like the hats...

**cosyfiep** · Jan 01, 2008, 07:04 PM // 19:04

Quote:

Originally Posted by Gaile Gray

Those of you who report you have lost a hat or items, can you give me details?

Did you attend more than one event?
Was the loss from the event you had just attended?
What did you lose?
What territory and district were you in?
Were you present, or AFKing?
Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)

As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.

twas my 3rd time thru....2nd in kamadan (first 2 no lag at all)
yes loss was from the event I was just at
lost all the presents I picked up, the cc shards that I got awarded and the hat on my head (though the cc shards that I had used were back my count was off by about 3)
american english dist 38 kamadan
very present...until I got d'cd was trying to pick up presents.
didnt leave at all----got kicked out
I was wearing the hat whilst trying to pick up presents....the lag started right before they started to drop

I have screens that show me with the hat and the insane lag numbers to boot.

anything else we can give you we will....and will supply screens if need be (besides the ones I have already posted).

Juusp · Jan 01, 2008, 07:05 PM // 19:05

Thanks Gaile! My wife actually lost all of her items, while I was able to keep my hat, however I did lose connection during the event.

Did you attend more than one event?

This was our first time attending the event at 12:15 EST PM

Was the loss from the event you had just attended?

Yes my wife's toon lost all of her wintersday items from the event after she lost connection. This was after the presents were dropping.

What did you lose?

She lost her wreath crown and any of the gifts she had picked up from the event (around 15). There were other gifts available to her, but she was not able to get to them due to the lag.

What territory and district were you in?

Kamadan district 38

Were you present, or AFKing?

She was present

Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?

She stayed around to gather the gifts and then eventually lost connection. When she reconnected the items she received from the event were gone.

Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)

The minute she got it in her inventory she put it on. When she logged back in after she was disconnected, the hat was gone.

As for my toon, I lost connection the minute the presents started to drop and I could not get connected again for another 10 minutes or so. I was in the same district as her. Once I reconnected my hat was in my inventory. I am not sure if it was in my inventory before i lost connection however.

Hope this helps!

**cosyfiep** · Jan 01, 2008, 07:09 PM // 19:09

hey Juusp we were in the same dist!! I was the lady rit in blue

Shadowmere · Jan 01, 2008, 07:09 PM // 19:09

Ok Gaile; Here's the rundown of my experience

This was the first event I attended
The loss was from the event just attended (kinda redundant I know but I'm trying to do this officially )
I lost an Ice Crown, approx. 14 Wintersday Gifts, and approx. 12 Candy Cane Shards
I was in Kamadan American (English) District 45
I was present and gathering gifts as they dropped
I stayed for approx. the entire event, the avatar of grenth had made his sign-off farewell statement 1-3 minutes before I was disconnected.
I was wearing the hat at the time I was disconnected. Also when I logged in about 10 minutes later my character was still wearing the hat on the character selection screen even though the hat no longer existed in my inventory.

I hope this can help you figure out what's going on better and stop this from happening in the future.

Messy · Jan 01, 2008, 07:12 PM // 19:12

Quote:

Originally Posted by Gaile Gray

Those of you who report you have lost a hat or items, can you give me details?

Did you attend more than one event?
Was the loss from the event you had just attended?
What did you lose?
What territory and district were you in?
Were you present, or AFKing?
Did you leave immediately after the hat was given? If you stayed for a while after the hat was given, for approximately how long did you stay?
Did you put the hat on, or just see it in your inventory? (And I assume you did verify it was in the inventory?)

As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.

Well, I know my nephew was on and it happened to him twice. He was in European Servers, I believe. He was not afk, he was picking up presents, had the hat, was wearing it, and all of a sudden he got disconnected and when he got back on the game, all the presents and hat were gone. It happened to him not once, but twice.

Razz Thom · Jan 01, 2008, 07:13 PM // 19:13

mine was exactly same as the post above me, dist 38, had hat on, picking up gifts, lag spiked to 165K+, discoed, lost all of it, hat -presents -the works.

geekling · Jan 01, 2008, 07:20 PM // 19:20

Quote:

Originally Posted by Gaile Gray

Those of you who report you have lost a hat or items, can you give me details?

The first event I tried to attend got buggered up. Have since then switched to international territory and managed to attend an other later event without getting disconnected and loosing things.
Hat, presents won in the nine rings game and the one I managed to pick up, Candy Cane Shards, plus the points toward drunkard title from the hour spent drunk in LA waiting for the event to start. (The alcohol items consumed were returned though. Everything rewerted to the state it had been when I arrived at LA some hour before the start of the event.)
Europe LA district 5 11GMT event.
Present and active.
Stayed to try and pick up presents for about 5-10 mins before getting the error and lost connection to the server.
Never put it on, just saw it in the inventory. The 50k to +100k pings and 7 wintersday gifts with my name on them on the ground. I had other things on my mind than trying on a new hat.

Quote:

As you know, we can't replace lost items, but I do want to see if we can figure out why this happened, so I will pass along your input to the team.

How about a re-run of the event, a'la the last dragon festival, or at least an NPC collector in LA/Kamadan for a couple of weeks, to give people a chance to get the lost festival hats. The alcohol / sweets / etc. from the wintersday gifts are replaceable. The hats are not, you can't even buy them from other players.